Contact

Write to the shop

Questions about a machine format, a hoop size, what is inside a collection or an order already placed all come to the same address, and are answered within two working days.

In writing

support@monograms.live

Written to directly, this address reaches the same person as the form. Answered within two working days.

Address for notices

Maksym Ahapodchenko106 St Matthew's GardensCambridgeCB1 2PTEngland, United Kingdom

This is the address at which documents can be served on the owner, and it is where a cancellation notice can be posted if you would rather write on paper. Nothing is dispatched from here: what this shop sells is a download.

What saves a round of letters

The reference of the collection, such as H57.02.
The make of your machine and the format it reads.
The hoop you have, in inches or millimetres.
An order reference, if you are writing about one.

The shop today

Card payment is not connected yet: every collection is still being checked against its specification, and nothing is charged for a collection that is not finished. Orders can be set down by email in the meantime.

What happens to what you type

The form runs in your own browser. Nothing you type is transmitted by this page: pressing the button writes the letter out, gives it a reference and hands it to your own email program, addressed to the shop. You press send there - or do not, and the shop never learns either way. What happens to a message once it has been sent is set out in the Privacy Policy.